AKA Consulting Services LLC Privacy Policy

IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA

AKA Consulting Services LLC ("we," "us," or "our") DOES NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.

1. Information We Collect

We collect the following types of information:

Personal Information:

• Name, email address, phone number, physical address
• Payment information when you make a purchase or request a quote
• Opt-in records and timestamps for all communication channels (SMS, email, etc.)
• IP address
• Documents and details you send us for our services, which may include your date of birth, Social Security number, a government-issued ID and your credit reports

Non-Personal Information:

• Browser type, device information
• Website usage patterns and analytics
• Cookies set by outside companies' features on our site, such as forms and booking calendars

Customer Communication:

• Records of inquiries and service requests
• Appointment details and preferences
• Service history and feedback
• Recordings of our calls and workshops, and AI summaries of them

Call and Workshop Recordings:

We record our video calls with you, calls to and from our office phone line, and our weekly workshop. We tell you at the start of each call and each workshop.

We use an AI service to summarize the recordings for our notes. Our recording service stores the recordings, and we keep the summaries in our customer records. We have no set date for deleting either. Under their terms, the services we use to record and summarize do not use your recordings, transcripts or summaries to train AI models.

If you have questions about our recordings, please contact us using the information in Section 10.

Readiness check

The readiness check on our home page runs in your browser, and we do not receive your answers. If you switch the page's language, your answers are kept briefly in your browser so the page in the other language can show them.

Sign-up Form

If you open our sign-up form from your result, the form receives your result (Repair, Build or Fund) as soon as it opens, before you submit anything. If you open it from one of our workshop buttons, it receives a note that you came from the workshop instead. The form is hosted by our customer relationship management provider, GoHighLevel, which also receives the address of the page you are on, the page you came from, and information your browser sends, such as your IP address. Your result or the workshop note becomes part of your contact record only if you submit the form.

2. How We Use Your Information

We use collected data for:

• Providing and improving our services
• Processing transactions and payments
• Communicating with you about your inquiries, appointments, and promotions
• Enhancing website functionality and user experience
• Ensuring security and fraud prevention
• Maintaining records of your communication preferences and consent

3. SMS Messaging & Compliance

Text Message Program Terms & Conditions

By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, customer support, and important updates.

Opt-In & Consent:

• You will only receive messages if you have explicitly opted in
• We maintain timestamped records of all opt-in actions
• We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws

Opt-Out Instructions:

• You can cancel SMS notifications at any time by replying "STOP"
• You will receive a final confirmation message, and no further messages will be sent unless you re-opt in
• All opt-out requests are processed immediately

Message Frequency & Content:

• Message frequency varies based on your interactions with our business
• Messages will be directly related to the services you have requested
• We do not send promotional content without specific consent

Help & Support:

• Reply "HELP" for assistance or contact us at info@akaconsults.com
• Customer support is available during regular business hours

Carrier Information:

• Standard message and data rates may apply
• Carriers are not liable for delayed or undelivered messages
• Supported carriers include AT&T, Verizon, T-Mobile, and most regional carriers

SMS Data Protection Statement

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We implement strict data protection measures to safeguard your SMS opt-in information and consent records.

4. Information Sharing & Disclosure

We do not sell, rent, or trade personal information. We may share information with:

Service Providers:

• Third-party vendors who assist in our operations (e.g., website hosting and analytics, customer records and email, call recording and AI summaries, payment processing, appointment scheduling)
• SMS aggregators and providers solely for the purpose of delivering messages you've consented to receive
• Service providers get the information they need to do their work for us and handle it under their own terms and privacy policies

Legal Compliance:

• If required by law, legal process, or to protect our rights
• In response to valid law enforcement requests or court orders

Business Transfers:

• In case of mergers, acquisitions, or sale of assets
• In such cases, your data remains protected under the terms of this policy

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

5. Data Security

We implement and maintain reasonable security measures to protect your personal information:

• Encryption of sensitive data in transit and at rest
• Secure access controls and authentication mechanisms
• Regular security assessments and updates
• Employee training on data protection
• Breach notification protocols in accordance with applicable laws
• Secure backup systems and disaster recovery procedures

Despite these measures, no method of transmission over the Internet or electronic storage is 100% secure. We strive to use commercially acceptable means to protect your personal information but cannot guarantee absolute security.

6. Cookies & Tracking Technologies

Our website does not set cookies of its own. Some features on our site, such as forms and booking calendars, come from outside companies. They may use cookies or store information in your browser. You may control cookies through your browser settings. Disabling cookies may limit your ability to use those features.

Some web browsers can send a "Do Not Track" signal. Our website does not respond to that signal.

Website Analytics:

Our website host, Vercel, counts visits to our pages. It uses no cookies and stores nothing in your browser. Each time you view a page, Vercel's analytics receive:

• The page you viewed, without anything after a "?" or "#" in its address
• The website that linked you here, if any, as your browser gives it (usually just that website's main address, but the linking page can choose to send its full address)
• Your approximate location, such as your country or city
• Your type of device, its operating system and your browser
• Your IP address

Vercel tells visits apart with a code made from your request, which it discards after 24 hours. Vercel does not receive your answers to the readiness check.

As our website host, Vercel also receives every request to our site, including the full page address and your IP address, so it can deliver the page.

7. Your Rights & Choices

You have the right to:

• Access, update, or delete your personal information
• Opt-out of marketing emails by clicking "unsubscribe" in our emails
• Opt-out of SMS messages by replying "STOP"
• Request information on how we process your data
• Withdraw consent at any time for future communications
• Lodge a complaint with a supervisory authority if you believe your rights have been violated

To exercise these rights, please contact us using the information in Section 10.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies. This privacy policy applies only to information collected by AKA Consulting Services LLC.

9. Changes to This Privacy Policy

We may update this policy periodically. The latest version will always be available on our website with the effective date. For significant changes, we will notify you by email or through a notice on our website.

10. Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us at:

AKA Consulting Services LLC
Phone: 248-900-2978
Email: info@akaconsults.com

By using our website and services, you consent to this Privacy Policy.